Methods and Systems for Obtaining Profile Information from Individuals Using Automation

摘要

Methods and systems obtain profile information from individuals using automation to select and provide the questions that are given to the individual. The answers the individuals provide to the questions can then be used to generate the profile information. Subsequent questions are selected and presented according to analysis of the previous answers. The exchange of the questions and answers occurs over a communications network and may take the form of emails, web page interfaces, wireless data messages, or verbal communication over a voiced call. The answers are analyzed to determine certain characteristics, such as the personality type, mood, and gender of the individual. The subsequent questions are selected based on the characteristics that are found from the answers to facilitate the information exchange between the automated system and the individual.

主权项

1. A method comprising:
receiving an answer from a user associated with an automated dialog, wherein the answer indicates services to be associated with the user; determining, via a processor, a characteristic associated with an analysis of the answer, the characteristic comprising a mood associated with the user; and when the mood meets a termination criteria:
terminating a line of questioning;continuing the automated dialog with the user; anddeferring obtaining of individual profile information associated with the user to a subsequent automated dialog.