Management system and method therefor

摘要

A management server capable of communicating with a providing apparatus via a network and using a function provided by the providing apparatus includes a reception unit configured to receive failure information from the image forming apparatus, and a notification unit configured to perform notification for arranging maintenance of the image forming apparatus according to the failure information received from the image forming apparatus, wherein the management server does not arrange the maintenance of the image forming apparatus if it can be identified that the failure is caused by the providing apparatus based on the received failure information.

主权项

1. A management system comprising:
an image forming apparatus and a management server configured to communicate with the image forming apparatus via a network, wherein the image forming apparatus is capable of communicating with a providing apparatus via a network and is further capable of using a function provided by the providing apparatus, and includes: a determination unit configured to determine whether a failure detected by the image forming apparatus is caused by the providing apparatus at the time of creating failure information to be transmitted to the management server; a creation unit configured to create, as failure information, first failure information by which it can be identified that the failure is caused by the providing apparatus if the determination unit determines that the failure is caused by the providing apparatus and create second failure information about the failure detected by the image forming apparatus if the determination unit does not determine that the failure is caused by the providing apparatus; and a transmission unit configured to transmit the failure information created by the creation unit to the management server, and wherein the management server includes: a reception unit configured to receive failure information from the image forming apparatus; and a notification unit configured to perform a first notification for arranging maintenance of the image forming apparatus according to the second failure information received from the image forming apparatus, wherein, if it can be identified that the failure is caused by the providing apparatus based on the received failure information and the function provided by the providing apparatus can be used by the image forming apparatus, the notification unit of the management server is configured to perform a second notification for arranging maintenance of the providing apparatus.