REDUCTION OF ON-HOLD CALL BANDWIDTH CONSUMPTION

摘要

A computer processor determines that a call has been placed on hold. The computer processor sends a first packet to a local exchange carrier (LEC) of the calling device, wherein the first packet includes instructions to release the bandwidth of the call placed on-hold, between the LEC and a recipient of the call. The computer processor sends a second packet intermittently to the LEC, wherein the second packet maintains a connection between the calling device of the call and the LEC. The computer processor determines that a representative is available, wherein the representative is the recipient of the call, and in response to determining the representative that is available responds to the call, the computer processor sending a third packet to connect the calling device of the call to the representative that is available.

主权项

1. A method of reducing bandwidth consumption of calls put on-hold, the method comprising:
a computer processor determining a call placed on hold; the computer processor sending a first packet to a local exchange carrier (LEC) of a calling device, wherein the first packet includes instructions to release at least some bandwidth of the call placed on-hold; the computer processor sending a second packet intermittently to the LEC, wherein the second packet maintains a connection between the calling device of the call and the LEC; the computer processor determining a representative is available wherein the representative is a recipient of the call; and in response to determining the representative is available to connect to the call, the computer processor sending a third packet to the LEC to connect the calling device to the representative that is available.