USER TERMINAL, OPERATOR SERVER, REMOTE SUPPORT METHOD AND USER TERMINAL PROGRAM

摘要

Mutual remote support between users is easily facilitated without troublesome complicated user registration. For user terminals between which remote support is performed and each of which sets a call to be an originator of remote support, a user can use an appropriate supporter user terminal to enable the supporter user terminal to access a supportee user terminal to thereby facilitate setting manipulation and check device (or terminal) status with regard to not only the supportee user terminal but also a supportee device that is communicably connected to the supportee user terminal, by merely selecting the supportee device (or terminal) from an address book stored in the corresponding user terminal.

主权项

1. A user terminal comprising:
a display unit; and a controller configured to execute one or more modules comprising: a remote support start module configured to start the remote operation with respect to a second user terminal based on registered information of the second user terminal, the second user terminal being communicably connected to the user terminal; an user terminal selecting module configured to select an electronic device for the remote operation from an address book displayed on the display unit when starting the remote operation with respect to the second user terminal, information of at least one electronic device to which the second user terminal is connected being registered in the address book associated with the registered information of the second user terminal; and an electronic device support module configured to perform the remote operation for the selected electronic device.