Using Crowd Experiences for Software Problem Determination and Resolution

摘要

An approach is provided to utilize experiences of a user community to identify software problems and communicate resolutions to such problems. Error reports are received from installed software systems in the user community. From these reports, a set of problematic usage patterns are generated, with each of the usage patterns having a confidence factor that is increased based on the number of problem reports that match the usage pattern. The problematic usage patterns are matched to sections of code corresponding to the installed software system with sections of code being identified with problematic usage patterns having confidence factors greater than a given threshold.

主权项

1. A method of software problem determination and resolution, the method comprising:
receiving, over a computer network, a plurality of error reports from a plurality of systems in a user community running a set of one or more software offerings that includes one or more sections of code; generating a set of problematic usage patterns based on an analysis of the received error reports, wherein each of the usage patterns has a confidence factor; increasing the confidence factors corresponding to a set of the problematic usage patterns in response to multiple received error reports matching the set of problematic usage patterns; matching the problematic usage patterns to the one or more sections of code; and identifying one of the sections of code based on the identified section of code matching a selected one of the problematic usage patterns and based on the selected problematic usage pattern having a confidence factor greater than a threshold.