SYSTEM AND METHOD TO FACILITATE INSURANCE WORKFLOW IMPROVEMENTS

摘要

According to some embodiments, an indication of a suggested improvement to an insurance workflow may be received from a submitter's remote insurance processing terminal. A manager associated with the submitter may be automatically identified, and a message may be transmitted to the identified manager, the message including an identification of the submitter and information about the suggested improvement. Supplemental information associated with the suggested improvement may then be received from the manager and stored at a central workflow improvement platform along with the identification of the submitter and the indication of the suggested improvement. The indication of the suggested improvement and the supplemental information may then be automatically forwarded to one or more members comprising a suggestion review council. According to some embodiments, a potential sponsor for the suggested improvement may also be identified.

主权项

1. A system for facilitating insurance workflow improvements, comprising:
a communication device to receive, from a submitter's remote insurance processing terminal, an indication of a suggested improvement to an insurance workflow; a computer processor for executing program instructions; and a memory, coupled to the computer processor, for storing program instructions for execution by the computer processor for:
identifying a manager associated with the submitter,transmitting a message to the identified manager, the message including an identification of the submitter and information about the suggested improvement;receiving, from the manager, supplemental information associated with the suggested improvement,storing the supplemental information at a central workflow improvement platform along with the identification of the submitter and the indication of the suggested improvement,forwarding the indication of the suggested improvement and the supplemental information to one or more members comprising a suggestion review council, andidentifying a potential sponsor associated with the suggested improvement.