Systems and methods for measuring and managing distributed online conversations

摘要

A system (10) for measuring and managing distributed online conversations accessible via a network (20) comprises memory (3812) and an online conversation monitoring system (12) communicatively coupled to the network and communicatively coupled to the memory and being configured to create and manage search topics and queries, to search sites on the network utilizing the search topics and queries to identify relevant online conversations related to an entity, to capture relevant online conversations related to the entity, to store in the memory each captured relevant online conversation as a discrete incident associated with the entity to which it is relevant, to score each discrete incident according to a set of metrics, and to present scored incidents to the entity to which relevant online conversation relates.

主权项

1. A system for measuring and managing distributed online conversations accessible via a network, the system comprising:
memory; and an online conversation monitoring system communicatively coupled to the network and communicatively coupled to the memory, the online conversation monitoring system being configured to:
create and manage search topics and queries;search sites on the network utilizing the search topics and queries to identify relevant online conversations related to an entity;capture relevant online conversations related to the entity;store in the memory each captured relevant online conversation as a discrete incident associated with the entity to which it is relevant;score each discrete incident according to a set of metrics;prioritize each scored incident, wherein each scored incident is prioritized based at least in part on the score of each discrete incident and a score generated for the source on which each incident is discovered; andpresent a prioritized list of scored incidents to the entity to which relevant online conversation relates.