Collection and reporting of customer survey data

摘要

The embodiments may provide a system for managing survey data including a survey metadata handler configured to receive survey metadata for a survey type, and a survey result handler configured to receive one or more completed or partially completed surveys providing one or more answers to questions corresponding to the survey type, a calculating unit configured to calculate one or more weighted answers based on the question weights and the one or more answers, and a satisfaction score for each completed or partially completed survey based on the one or more weighted answers, a category determining unit configured to determine a satisfaction category for the survey type based on the satisfaction scores and satisfaction category information mapping satisfaction categories to satisfaction scores for the survey type, and a database configured to store the survey metadata, the survey results, and the satisfaction category information, as a layered data model.

主权项

1. A system for managing survey data, comprising:
at least one processor; a non-transitory computer-readable storage medium including instructions executable by the at least one processor, the instructions configured to implement, a survey result handler configured to collect surveys of a first survey type and collect surveys of a second survey type, the first type surveys including survey results having one or more answers to first questions, the second type surveys including survey results having one or more answers to second questions, the second type surveys relating to a different topic than the first type surveys, the survey result handler configured to store the survey results in a layered database, the layered database having a first layer storing the first and second questions and question weights for the first and second questions, and a second layer storing the survey results of the first type surveys and the second type surveys, the second layer being linked to the first layer; and a report generator configured to generate at least one report providing satisfaction results across the first type surveys and the second type surveys based on the question weights and the survey results of the first and second type surveys.