| 发明名称 | Intelligent presence management in a communication routing system | ||
| 摘要 | Systems and methods for intelligent presence management in a communication routing system are provided. In exemplary embodiments, an inbound communication may be received for a user. The user's presence status is determined and a profile associated with the user is reviewed. Based on rules contained within the profile, appropriate instructions may be generated for routing the inbound communication in accordance with some embodiments. In other embodiments, instructions may be generated to log the user in or out with the communication routing system. | ||
| 申请公布号 | US8976952(B2) | 申请公布日期 | 2015.03.10 |
| 申请号 | US201113213020 | 申请日期 | 2011.08.18 |
| 申请人 | Fonality, Inc. | 发明人 | Lyman Christopher M. |
| 分类号 | H04M3/42;H04M7/00;H04L12/58 | 主分类号 | H04M3/42 |
| 代理机构 | Carr & Ferrell LLP | 代理人 | Carr & Ferrell LLP |
| 主权项 | 1. A method for intelligent presence management in a communication routing system, comprising: receiving an inbound communication for a user; determining a presence status for the user; reviewing a profile associated with the user to determine where to route the inbound communication based on the presence status; generating and forwarding instructions for routing the inbound communication based on the profile; and routing the inbound communication to a predetermined communication device associated with the user based on the profile and a mode of the inbound communication. | ||
| 地址 | Plano TX US | ||