Portable terminal receiving remote support, remote support method, program, operator system, operator server, and operator terminal for remote support

摘要

When not the target device accessed by an operator terminal but other devices communicatably connected therewith have problems, the setting operation and the status viewing of the device with a problem are enabled through the target device accessed by an operator terminal. The portable terminal detects the electric appliance connected with a local area network connected with the portable terminal, in response to an instruction from the operator terminal. The portable terminal enables the setting operation and the status viewing of the electric appliance from the operator terminal based on the determined model related information, so that the problem of the electric appliance can be solved.

主权项

1. A portable terminal receiving remote support from an operator terminal, the portable terminal communicatably connected with an electric appliance through a local area network and connected with the operator terminal through a public line network, comprising:
a processor; and memory operatively coupled to the processor, the memory storing instructions, which, when executed by the processor cause the processor to operate the following modules:
an electric appliance detection module detecting an electric appliance connected with a local area network connected with the portable terminal, in response to an instruction from the operator terminal sent in response to receiving notification from the portable terminal that a user has requested support at the portable terminal;an electric appliance determination module determining model related information of the detected electric appliance; andan operator assistance module enabling the setting operation and a status viewing of the electric appliance through the operator terminal based on the determined model related information using a proxy function provided in the portable terminal, by displaying the setting page of the electric appliance, the setting page being viewable only through the local area network.