Visual IVR directory system

摘要

Disclosed is a visual IVR directory system for enabling a user to telephonically interact with organizations, the IVR system comprising a database comprising a plurality of organization entries wherein, each organization entry represents a organization registered therewith, each organization entry associated with at least one phone number and an visual IVR menu file, the execution of which leads to the display of a visual IVR menu comprising a plurality of graphical menu icons, the selection of each displays either a graphical submenu, organization information, or establishes an telephonic connection between the user and the organization, the IVR system configured such that, upon determining that a phone number dialed from a telephonic device of the user is listed within the database, the corresponding visual menu file is retrieved from the database and executed on the telephonic device, the telephonic device equipped with a display means.

主权项

1. A visual IVR directory system for enabling a user to telephonically interact with organizations registered therewith, the IVR system comprising a database comprising a plurality of organization entries wherein, each organization entry represents a registered organization, each organization entry associated with at least one phone number and an visual IVR menu file wherein, the execution of a visual menu file leads to the display of a navigable visual IVR menu comprising a plurality of graphical menu icons, the selection of each graphical menu icons displays either a graphical telephonic submenu, organization information, or establishes an aural telephonic connection between the user and the organization, wherein the organization information activates a call wait module to provide a call wait information while establishing the aural telephonic connection, such that the user may initiate an activity in response to the call wait information, wherein the IVR system configured such that, upon determining that a phone number dialed from a telephonic device of the user pertains to an organization entry listed within the database, the visual menu file pertaining to the organization entry is retrieved from the database and executed on the telephonic device so as to display the visual IVR menu on a graphical display means, the telephonic device is equipped with.