Methods and systems for telephony call-back processing

摘要

The present invention provides flexible call processing. In one embodiment, a first call from a calling party intended for a called party is received at a call processing system. The call processing system places a second call to a telephonic device associated with the called party. The calling party and called party communicate via the first and second calls. A determination is made that the first call has been terminated. A call-back instruction is received from the called party while the second call is still in place. At least partly in response to receiving the call-back instruction, a third call is placed to a terminal associated with the calling party. The calling party and the called party can communicate via the second call and the third call.

主权项

1. A method of processing a call, the method comprising:
receiving at a call processing system, the call processing system comprising hardware, an inbound call from a calling party intended for a called party,
wherein the inbound call is associated with a phone address of the calling party; querying, by the call processing system, a location-based service using at least in part the phone address associated with the inbound call to determine a location of the calling party; identifying a destination phone address of the calling party based at least in part on a response to the query to the location-based service,
wherein the identified destination phone address of the calling party is different than the phone address of the calling party associated with the inbound call; at least partly in response to receiving a call re-origination request from the called party, prior to the termination of the inbound call, enabling, by the call processing system, an outbound call to be placed to the destination phone address of the calling party; and enabling the calling party and the called party to communicate via the outbound call.