| 发明名称 |
DYNAMIC HEALTH DATA TASK-BASED TRANSITION OF CARE |
| 摘要 |
A workflow management system includes a processor and memory. The memory stores instructions that, when executed by the processor, cause the processor to identify an event received from an external system. The instructions further cause the processor to generate a work item corresponding to the event. The work item has a plurality of attributes. The instructions further cause the processor to assign the work item for distribution based on the attributes, and adjust at least one of a priority or a routing strategy for the work item according to a status of the work item. |
| 申请公布号 |
US2015066529(A1) |
申请公布日期 |
2015.03.05 |
| 申请号 |
US201414449025 |
申请日期 |
2014.07.31 |
| 申请人 |
Genesys Telecommunications Laboratories, Inc. |
发明人 |
Lattuca Robert;Coleman Sean;Judd Sandra;Francis Simon;Grant Hayden;Ball Alan;Ristock Herbert Willi Artur |
| 分类号 |
G06Q50/22;G06Q10/06 |
主分类号 |
G06Q50/22 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A workflow management system, comprising:
a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
identify an event received from an external system;generate a work item corresponding to the event, the work item having a plurality of attributes;assign the work item for distribution based on the attributes; andadjust at least one of a priority or a routing strategy for the work item according to a status of the work item. |
| 地址 |
Daly City CA US |
