A system for the secure exchange of confidential information between parties in a telephone call without its transmission in the audio path

摘要

A system and method that facilitates the exchange of confidential information between parties involved in a voice communications session, such as a telephone call between a mobile smartphone (1) and a call centre (6), without the transmission of the confidential information in the audio path. In particular, on request from the agent for the presentation of confidential information, the customer can invoke a smartphone or wallet application to pass the information via data session (8) to secure system (4) to complete a transaction with settlement provider (10). The system (4) matches the voice session parameters with the data session parameters.