Remote and real-time network and HTTP monitoring with real-time predictive end user satisfaction indicator

摘要

In real-time network transaction monitoring, a mobile device receives instruction sets for executing and monitoring business transactions over networks. The instruction sets define steps of business transactions and transport protocol events to record. Each transport protocol event includes an incident marking a start, a change, or a completion of a state according to a transport protocol during the execution of the business transaction. During the execution of the business transactions, the transport protocol events are recorded, associated with location and network connectivity data for the mobile device, and stored as historical data. When a web system receives a request for a real-time predictive end-user satisfaction indicator, the web system retrieves the historical data matching the input parameters in the request and predetermined parameters, calculates an Apdex and a real-time mobile performance index using the retrieved historical data, and returns both indexes as the real-time predictive end-user satisfaction indicator.

主权项

1. A method for remote and real-time network transaction monitoring by a mobile device comprising a processor, comprising:
(a) receiving, by the processor, an instruction set for executing and monitoring a business transaction over a network, the instruction sets comprising settings for steps of the business transaction and configuration parameters for transport protocol events to record for each step of the business transaction, each transport protocol event comprising an incident marking a start of a state, a change of a state, or a completion of a state according to a transport protocol during the execution of the business transaction; (b) obtaining, by the processor, location and network connectivity data for the mobile device; (c) during the execution of each step of the business transaction, recording, by the processor, the transport protocol events according to the configuration parameters; and (d) associating, by the processor, the recorded transport protocol events with the location and network connectivity data for the mobile device, wherein the transport protocol events comprises: an amount of time for the mobile device to establish a connection with the remote web system; an amount of time for the mobile device to negotiate a secure sockets layer handshake; an amount of time for one or more redirects to occur; an amount of time for the mobile device to receive a first byte of data from a web system to which the mobile device connects for the business transaction; and an amount of time for the mobile device to receive a last byte of data from the web system.