| 摘要 |
A device may receive a request for a service call and location information associated with a user device, and may determine an address of a customer, associated with the user device, based on the location information. The device may determine customer information based on the address, and may filter a list of call centers, for the service call, based on the customer information and the address. The device may generate trouble ticket information for the service call, and may provide the customer information and the trouble ticket information to call centers provided in the filtered list of call centers. |
| 主权项 |
1. A method, comprising:
receiving, by a device, a request for a service call and location information associated with a user device; determining, by the device, an address of a customer, associated with the user device, based on the location information; determining, by the device, customer information based on the address; filtering, by the device, a list of call centers, for the service call, based on the customer information and the address; generating, by the device, trouble ticket information for the service call; providing, by the device, the customer information and the trouble ticket information to call centers provided in the filtered list of call centers; providing, by the device, the filtered list of call centers to the user device; and providing, by the device and to the user device, online service information based on the customer information. |
