DYNAMIC FILTERS FOR POSTED EVENT MESSAGES INITIATED AUTOMATICALLY BY EQUIPMENT

摘要

A system and method is disclosed for improving the efficiency of a service department when maintaining equipment. The equipment performs self-diagnosis and periodically reports a problem or other event by automatically generating an event code indicating that an event has occurred that requires maintenance of the equipment. The system then automatically posts initial information about the event on a secure message board, such as within the company's website, for access by one or more authorized personnel via a network. The event code is applied to a look-up table pre-programmed with rules identifying authorizations of certain personnel to receive posted information about the event and to contribute to a posting thread. A communications controller then applies the rules to the thread as the event is being resolved by the authorized personnel. Authorized personnel are allowed to dynamically modify the rules after the posting of the initial information.

主权项

1. A method performed by a system for aiding in the resolution of an event requiring maintenance of equipment, the method comprising:
automatically generating an event code associated with equipment indicating that an event has occurred that requires maintenance of the equipment; automatically posting initial information about the event on a communications site for access by one or more authorized personnel via a network; applying the event code to a look-up table pre-programmed with rules identifying authorizations of certain personnel to receive posted information regarding the event and to contribute to a posting thread originated by the posted initial information; automatically informing authorized personnel of the event in accordance with the rules; allowing authorized personnel, as determined by the rules, to participate in the thread in furtherance of resolving the event; and allowing authorized personnel to dynamically modify the rules after the posting of the initial information.