Assessing a Process Based on Process Drivers and Business Results

摘要

Systems and methods for assessing performance of a process are disclosed. In accordance to the method, one or more process drivers of the process and one or more business results achieved by the process are identified for a time frame. One or more driver scores for the one or more process drivers of the process are determined based on a rating scale. Further, one or more result scores for the one or more business results achieved by the process are determined based on one or more targets. In another act of the method, the process is assessed for the time frame using the one or more driver scores and one or more result scores.

主权项

1. A method for assessing a performance of a process during a time frame, the method comprising:
identifying one or more process drivers related to the process for the time frame; identifying one or more business results related to the process for the time frame; determining one or more driver scores for the identified one or more process drivers related to the process based on a rating scale; determining one or more result scores for the identified one or more business results related to the process based on a comparison of the one or more business results with one or more targets corresponding to the business results; and assessing the process for the time frame based on the one or more driver scores and one or more result scores.