REMOTE SUPPORT APPARATUS, ELECTRONIC APPARATUS, REMOTE SUPPORT METHOD, AND STORAGE MEDIUM

摘要

An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.

主权项

1. A remote support apparatus comprising:
a communication unit configured to establish a communication path with an electronic apparatus including a plurality of processing units capable of performing different kinds of support processing for a user asking for support; a selection unit configured to select any of the plurality of processing units; and a control unit configured to transmit a request to perform the support processing by the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support processing using the switched processing unit, via the communication path, and acquire a result which should be acquired, among results of the support processing performed in the electronic apparatus, via the communication path.