CONTRACT EROSION AND RENEWAL PREDICTION THROUGH SENTIMENT ANALYSIS

摘要

A method for predicting contract renewal ahead of contract expiration includes receiving comments and interview transcripts by a sentiment analysis program to generate sentiments, where the comments and interview transcripts are received from a plurality of clients who are contractees to one or more service contracts, combining the sentiments with contract assessment survey scores and historical renewal and growth data for the service contracts to generate a contract renewal and growth prediction model, providing a contract that is up for expiration to the predictive model, and providing the comments, interview transcripts, and risk assessment survey scores to the predictive model, where the predictive model outputs a prediction of renewal and growth for the contract up for expiration, and an analysis of root causes for the predictions.

主权项

1. A method for predicting contract renewal ahead of contract expiration comprising the steps of:
receiving comments and interview transcripts by a sentiment analysis program to generate sentiments, wherein said comments and interview transcripts are received from a plurality of clients who are contractees to one or more service contracts; combining said sentiments with contract assessment survey scores and historical renewal and growth data for said service contracts to generate a contract renewal and growth prediction model; providing a contract that is up for expiration to the predictive model; and providing the comments, interview transcripts, and risk assessment survey scores to the predictive model, wherein the predictive model outputs a prediction of renewal and growth for said contract up for expiration, and an analysis of root causes for the predictions.