| 摘要 |
Disclosed are a consultant transfer method, application server, service terminal and system. The method includes: an application server forwarding conversation negotiation signaling between a service user and a target user, wherein the service user is a user subscribing to a consultant transfer service, and the service user is in a conversation holding state with a first user; the conversation negotiation signaling carries a consultant transfer service identifier; according to the consultant transfer service identifier, the application server determining, after receiving a conversation hang-up request from the service user, that the target user agrees to establish a conversation with the first user; the application server transferring the conversation of the first user to the target user. The present invention solves the problem in the prior art of the high limitation in the consultant transfer service, expands the application scope of the consultant transfer service, and enhances system features. |
