| 发明名称 |
SYSTEM AND METHOD FOR IDENTIFYING POTENTIAL FUTURE INTERACTION RISKS BETWEEN A CLIENT AND A PROVIDER |
| 摘要 |
A method for identifying potential future interaction risks between a client and a provider using a computer server is disclosed. Transactions between the client and the provider are conducted in association with one or more communication platforms and the method includes storing client data on the computer server received from a variety of data sources including client claims data, and storing agent data on the computer server received from a variety of data sources. The method further includes obtaining feedback data related to at least one of the client, the agent, and one of the transactions and analyzing the data to identify potential future transactional problems. |
| 申请公布号 |
US2015051945(A1) |
申请公布日期 |
2015.02.19 |
| 申请号 |
US201414527467 |
申请日期 |
2014.10.29 |
| 申请人 |
SPF, Inc. |
发明人 |
Lawless Jennifer S.;Lawless Charles B.;Hader Michael William |
| 分类号 |
G06Q10/06 |
主分类号 |
G06Q10/06 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for identifying potential future interaction risks between a client and a provider using a computer server, wherein transactions between the client and the provider are conducted in association with one or more communication platforms, the method comprising:
storing client data on the computer server received from a variety of data sources including at least one source of client claims data; storing agent data on the computer server received from a variety of data sources; obtaining feedback data related to at least one of the client, the agent, and one of the transactions; and analyzing the data to identify potential future transactional problems. |
| 地址 |
Winnetka IL US |
