| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To reduce a margin of illegal conduct by the conspiracy of an operator with a customer. <P>SOLUTION: A call center server 50 functioning as a genuine person management device includes: when performing genuine person confirmation of a speech communication person communicating using a second communication device, a transfer destination operator selection function 64 as a function of selecting a genuine person confirmation device to select an arbitrary first communication device other than a first communication device having an established call with the second communication device; and a genuine person confirmation execution notification function 65 for displaying, on the display device of the other first communication device selected by the transfer destination operator selection function 64, a genuine person confirmation notification screen to notify the execution of the genuine person confirmation of the speech communication person to an operator of the other first communication device. <P>COPYRIGHT: (C)2013,JPO&INPIT</p> |
