Use of inbound call as mechanism to trigger outbound calls to avoid collisions

摘要

A system and machine-implemented method for automated communication relating to configuring a communication channel, selectively configurable between receiving a new inbound communication session and initiating a new outbound communication session, for receiving a new inbound communication session, processing an inbound communication session, determining the inbound communication session has terminated, determining that an outbound communication is pending in response to termination of the inbound communication session, and reconfiguring the communication channel for outbound communication and establishing an outbound communication session in response to the determination that an outbound communication is pending.

主权项

1. A machine-implemented method for automated communication comprising:
configuring a first communication channel for receiving a new inbound communication session, the first communication channel being selectively configurable between receiving a new inbound communication session and initiating a new outbound communication session; processing a first inbound communication session using the first communication channel; determining that the first inbound communication session has terminated; determining that an outbound communication is pending, the determination made in response to the determination that the first inbound communication session has terminated; in response to the determination that an outbound communication is pending, reconfiguring the first communication channel for initiating a new outbound communication session and establishing a first outbound communication session using the first communication channel; determining that the first outbound communication session has terminated; determining, in response to the determination that the first outbound communication session has terminated, whether additional communication channels are requested for inbound communication; in response to determining that additional communication channels are requested for the further inbound communication, reconfiguring the first communication channel for receiving a new inbound communication session and establishing a second inbound communication session using the first communication channel; and in response to determining that additional communication channels are not requested for inbound communication, establishing a second outbound communication session using the first communication channel.