EMERGENCY REQUEST PRIOR INSIGHT DELIVERY

摘要

A communication endpoint is configured to record content which may be audio content, video content, and/or other content and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermine amount of time may be transmitted when the communication session has been established.

主权项

1. A method comprising:
detecting, at a first endpoint, an initiation of a communication session between the first endpoint and a second endpoint; based on the detected initiation of the communication session, recording, by the first endpoint, content to at least one buffer; detecting that the communication session has been established; and transmitting to the second endpoint, at least a portion of the recorded content upon the establishment of the communication session.