SYSTEMS AND METHODS FOR ROUTING USER DATA

摘要

Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.

主权项

1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for initiating a phone call, the method comprising:
using a receiver to receive a request to initiate a phone call, the request being input into a screen associated with a website or application; and in response to the receipt of the request to initiate the phone call, using a transmitter to transmit user session-state metadata over a data communications network to a remote call center platform.