发明名称 PROVISIONING OF LOCATION-BASED CONTENT DURING A CUSTOMER SERVICE SESSION
摘要 The disclosed embodiments relate to a system or method of providing location-based content during a customer service session between a mobile device of a customer service requestor and a communication device associated with a customer service provider via a communication channel. The disclosed method includes establishing the customer service session between the customer service provider and the mobile device of the customer service requestor. The method also includes determining, by a processor, a geographic location of the mobile device. The method further includes providing, by the processor, during or after the customer service session, to the customer service requestor via the mobile device, content based on the determined geographic location of the mobile device.
申请公布号 EP2831826(A1) 申请公布日期 2015.02.04
申请号 EP20130707830 申请日期 2013.02.26
申请人 NAVTEQ B.V. 发明人 PRCHAL, KEN;SLUSAR, MARK
分类号 G06Q30/00;G06Q30/02 主分类号 G06Q30/00
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