发明名称 |
METHOD AND SYSTEM FOR CENTRALIZED ISSUE TRACKING |
摘要 |
In one embodiment, a method for facilitating centralized issue tracking. The method includes receiving information on a case from an issue tracking system (case information). The method facilitates executing a tagging method stored in a memory device that reads the case information, determines whether a part of the case information is desired information, and then tags the desired information. Finally, the method facilitates communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system. |
申请公布号 |
EP2831774(A1) |
申请公布日期 |
2015.02.04 |
申请号 |
EP20130717895 |
申请日期 |
2013.03.22 |
申请人 |
CISCO TECHNOLOGY, INC. |
发明人 |
PIGNATARO, CARLOS, M.;SALGUEIRO, GONZALO, A.;CLARKE, JOSEPH, MICHAEL;DUNN, RODNEY |
分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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