Management system for a conversational system

摘要

The present invention is uniquely designed to interact with web retailer's customers with real agent reaction times as they give astute answers directly concerning web retailer's products and goals. The entire process is manageable through a third-party website which includes scripting, settings and other parameters selected by the web retailer. An artificial intelligence engine uses the combination of Bayesian probability keyword selection, natural language parsing and regular expression processing. The technology updates its response database with every client interaction-learning always takes place as it simulates a live agent, in real time. Every client interaction is recorded and analyzed, and as a result of the analysis the changes in the answer database are made.

主权项

1. A computer-implemented method for managing a conversational system on a server, the method comprising:
presenting on a user system of a first party, each of
at least one chatbot as part of at least one messaging window forming a chat window hosted by a third party, the chatbot adapted to act as a customer service agent for at least one of a good and a service; anda web page document hosted by a second party, the web page document including code to launch the chat window hosted by the third party, and the second party and the third party being independent business entities; displaying a message to the first party through the messaging window; and reviewing a response from the first party using a combination of keyword/response pair scripting and artificial intelligence; and wherein the keyword/response pair scripting, the messaging window and the artificial intelligence are all managed via a web-based management console hosted by the third party, the web-based management console includes components selectable by the second party for managing the messaging window of the chatbot, separate from a window of the web page document hosted by the second party for display on the user system of the first party, the components including at least one event to launch the messaging window of the chatbot in response to code scripting at the web page document hosted by the second party.