System to Facilitate Communication with Casino Employees and Players and to Log Data Related to Employee Work

摘要

SYSTEM TO FACILITATE COMMUNICATION WITH CASINO EMPLOYEES AND PLAYERS AND TO LOG DATA RELATED TO EMPLOYEE WORK Embodiments of the present invention are directed to a method for dispatching a person to a location in a casino to respond to a request for service at the location. A listing of persons who may be dispatched to various locations is stored on in a database. At least some of the persons are associated with a primary qualification for the type of service that he or she may provide. A communication on a network of gaming devices is received indicating that service is required a particular location. A signal is automatically sent to a wireless device carried by a person having an appropriate qualification to provide the service. Player tracking data is also sent to permit the provider to personalize the service.