| 摘要 |
<p>An image exchange method and system for remote support that can effectively provide remote support are provided. A manager terminal, after completing authentication through an authentication server, connects to a gateway server. A user terminal executes an application and receives gateway server connection information from the authentication server through a password input, connects to the gateway server based on the gateway server connection information, and transmits an image to the manager terminal. Accordingly, the manager can diagnose a problem regarding which the user has requested support, in real-time through the image, and the user can receive remote support through an image from the manager, thereby avoiding unnecessary costs.</p> |
