发明名称 Error report management
摘要 Apparatuses, systems and methods are provided for managing error reporting in an information technology environment in which a plurality of information technology devices are connected to a network.
申请公布号 US8938650(B2) 申请公布日期 2015.01.20
申请号 US201113036558 申请日期 2011.02.28
申请人 Ricoh Company, Ltd. 发明人 Tanaka Shun
分类号 G06F11/30;G06F11/07;H04L12/24 主分类号 G06F11/30
代理机构 Cooper & Dunham LLP 代理人 Cooper & Dunham LLP
主权项 1. An apparatus for managing error reporting for network devices, said apparatus comprising: a monitoring part that monitors for alert notifications received from one or more network devices, the alert notifications including comments entered by a user of a network device; a specify criteria interface part to receive user entry of one or more keywords; and a processing part that processes the alert notifications to filter the alert notifications based on the keywords entered through the specify criteria interface part, including comparing the keywords to the user-entered comments in the alert notifications, and generates and outputs an error report that indicates only specific ones of the alert notifications that include words in the user-entered comments that match the keywords entered through the specify criteria interface part and does not indicate any alert notification that does not include words in the user-entered comments that match the keywords entered through the specify criteria interface part.
地址 Tokyo JP
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