System and method for displaying call flows and call statistics

摘要

The system and method identify a plurality of call flow events in a call analysis system. Call statistics are associated with the call flow events. The call flow events are organized into event groups each containing a plurality of call flow events. Once an event group is selected, call statistics for the events of the event group are displayed. In addition, the system and method allow for selection of individual call flow events in order to display calls associated with the events.

主权项

1. A system for displaying call flows and call statistics for a plurality of calls, the system comprising:
a. a call flow analyzer configured to identify a plurality of call flow events, wherein call statistics are associated with the call flow events; b. wherein the call flow analyzer is configured to organize the plurality of call flow events into one or more event groups based on a similar characteristic of each call flow event of the plurality of call flow events, wherein each event group comprises at least one call flow event of the plurality of call flow events, and wherein, during a call of the plurality of calls, the at least one call flow event included in each event group other than a first event group occurs to the call subsequently to a call flow event in a preceding event group; and c. a server configured to receive a selection of one of the one or more event groups via a displayed button representing the selected event group, wherein the server is configured to render for display the call statistics associated with the at least one call flow event of the selected event group.