COORDINATED NOTIFICATIONS ACROSS MULTIPLE CHANNELS

摘要

A server system can provide coordinated event-based notifications to a target user across multiple notification channels. The selection of channels for a particular notification can be based on the type of event underlying the notification, user preferences related to delivery of notifications, and the like. The sending of notifications in different channels can be coordinated so that notifications in different channels are sent at different times, and sending of any given notification can be made to depend on whether the notification (or the underlying event) has already been acted on, as well as on user preferences related to delivery of notification. Some notifications can be sent without delay and/or unconditionally.

主权项

1. A method of notifying a target user of an event, the method comprising:
receiving, by a server system, event data, the event data identifying a target user; generating, by the server system, at least a first notification and a second notification for the target user in response to the event data; sending, by the server system, the first notification to the target user via a first notification channel; queuing, by the server system, the second notification in a queue, the queuing being performed at a start time; determining, by the server system, whether a hold time has elapsed since the start time; after the hold time has elapsed, determining, by the server system, whether the target user has acted on the first notification; in the event that the target user has not acted on the first notification, sending the second notification to the target user via a second notification channel, the second notification channel being different from the first notification channel; and in the event that the target user has acted on the first notification, removing the second notification from the queue.