User terminal, operator server, remote support method and user terminal program

摘要

Mutual remote support between users is easily facilitated without troublesome complicated user registration. For user terminals between which remote support is performed and each of which sets a call to be an originator of remote support, a user can use an appropriate supporter user terminal to enable the supporter user terminal to access a supportee user terminal to thereby facilitate setting manipulation and check device (or terminal) status with regard to not only the supportee user terminal but also a supportee device that is communicably connected to the supportee user terminal, by merely selecting the supportee device (or terminal) from an address book stored in the corresponding user terminal.

主权项

1. A user terminal which includes a call function and is communicably connected to a different user terminal through a public line network, one of the user terminals serving as a supportee terminal that receives remote support from the other user terminal or serving as an operator (supporter) terminal that provides remote support to the other user terminal, the user terminal comprising:
a controller configured to execute one or more modules comprising: a user terminal registering module means-for registering information of at least one different user terminal performing remote support, associated with information related to an owner of the different user terminal, in an address book; a remote support start module means for starting the remote support with respect to the user terminal based on the registered information and information related to the user terminal serving as a call counterpart while the call function is used; wherein when serving as the operator terminal, the one or more modules further comprises: an electronic device registering module for registering device type information of an electronic device that is connected to a local area network to which the different user terminal is connected, associated with information related to the owner of the different user terminal, in the address book; and an user terminal selecting module for selecting the electronic device registered by said electronic device registering module from the address book to start communications with the different user terminal detecting the electronic device as the supportee terminal; and an electronic device support module for performing one of checking of device status and setting manipulation of the selected electronic device.