发明名称 METHOD AND APPARATUS FOR FACILITATING VOICE USER INTERFACE DESIGN
摘要 A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data. Further, the method comprises computing a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions. A distance metric is computed for each pair of user intentions from among the pairs of user intentions. Furthermore, the method comprises generating a plurality of clusters based on the plurality of distance metrics. Each cluster comprises a set of user intentions. The method further comprises provisioning a VUI design recommendation based on the plurality of clusters.
申请公布号 US2015012829(A1) 申请公布日期 2015.01.08
申请号 US201414320516 申请日期 2014.06.30
申请人 24/7 CUSTOMER, INC. 发明人 BROWN Kathy L.;SRIVASTAVA Vaibhav
分类号 G06F3/16 主分类号 G06F3/16
代理机构 代理人
主权项 1. A computer-implemented method, comprising: identifying, by an apparatus, a plurality of user intentions from user interaction data; associating, by the apparatus, each user intention from among the plurality of user intentions with at least one feature from among a plurality of features, wherein one or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data; computing, by the apparatus, a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions, wherein a distance metric is computed for each pair of user intentions from among the pairs of user intentions and, wherein the distance metric is indicative of a measure of similarity between user intentions in a corresponding pair of user intentions; generating, by the apparatus, a plurality of clusters based on the plurality of distance metrics, wherein each cluster from among the plurality of clusters comprises a set of user intentions from among the plurality of user intentions; and provisioning, by the apparatus, a voice user interface (VUI) design recommendation based on the plurality of clusters.
地址 Campbell CA US