System, method, and software program product for tracking call failures on a wireless phone

摘要

A system, method and software application track call failures on a wireless phone. A software application on the phone monitors outbound calls made on the phone to determine whether or not a call fails. In one embodiment, such monitoring is done only for a select period of time (e.g., the initial few seconds when the phone is attempting to connect to a call to the wireless communication carrier's network), and, in an alternate embodiment, such monitoring is done for the duration of the call. If a call fails, the software application stores information related to the call. Examples of such types of information include the time the call failed, the location of the phone at call failure, and identification information for the phone. The stored call information is then sent to the wireless communication carrier to enable the carrier to assess network quality.

主权项

1. A method for tracking call failures on a cellular phone, the method comprising:
monitoring on a cellular phone outbound calls made on the phone; determining on the phone whether a call failure for an outbound call occurs only prior to the call being connected to the cellular communication carrier's network; in response to determining that a call has failed prior to the call being connected to the cellular communication carrier's network, storing information relating to the call failure on the phone; and sending the information to a communication carrier that provides cellular telecommunication services for the phone, wherein the information sent to the carrier includes a percentage or number of outbound calls over a time interval that have been successfully or unsuccessfully connected to the carrier's network and wherein such percentage or number data is organized by cell ID to enable the carrier to identify the cells in the carrier's network that fail the most.