发明名称 |
Method and system for providing automated fault isolation in a managed services network |
摘要 |
An approach provides support for automatic fault isolation in a managed services system. A fault indication corresponding to a communications network of a customer is determined. An analysis is performed to determine a root cause of the fault indication using information associated with the determined fault to output an alarm. A determination is made whether the alarm is associated with a maintenance event to update the alarm. Further, a workflow event corresponding to the alarm is created. |
申请公布号 |
US8924533(B2) |
申请公布日期 |
2014.12.30 |
申请号 |
US200511318077 |
申请日期 |
2005.12.23 |
申请人 |
Verizon Patent and Licensing Inc. |
发明人 |
Adams, Jr. Frank Paul;Damle Sanjiv Purushottam;Drescher Richard Brian;Morris Joshua Jerome;Smith Michael Robert;Smith Stephen Michael;Spieker Jonathan Lyle;White Christopher Lawson |
分类号 |
G06F15/173;H04Q3/00;H04L12/24;H04L12/70;H04L12/58 |
主分类号 |
G06F15/173 |
代理机构 |
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代理人 |
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主权项 |
1. An automated engine processor in a managed services system of a communications network operator configured to:
receive an alarm as the result of a root cause analysis of a fault indication corresponding to a customer communications network; match contents of the alarm with defined automation rules, the automation rules determining how an event will be handled based on observed conditions; set a flag, based on customer preference, to determine whether to proceed with an automation process, wherein the flag is set to a first setting for continuing the automation process; otherwise, setting the flag to a second setting when no further action is to be performed on the alarm, wherein the automation process includes:
creating a workflow event corresponding to the alarm and presenting the workflow event on a graphical user interface (GUI);waiting a selectable period of time, wherein the workflow event is continued if the alarm is still outstanding after the selectable period of time; otherwise, closing the workflow event and releasing the alarm, removing the workflow event from the GUI;generating a trouble ticket based on the alarm;monitoring status of the ticket for a predetermined time period after the ticket is either resolved, void, or closed, andre-opening the ticket when the alarm transitions from a clear state to an unclear state during the predetermined time period. |
地址 |
Basking Ridge NJ US |