SYSTEM AND METHOD FOR PROVIDING CUSTOMER SUPPORT ON A USER INTERFACE

摘要

Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity. A computer implemented method for providing customer support comprises receiving, by a touchpoint device, identification information from a user of the touchpoint device; receiving the identification information; providing an electronic document to the user; receiving an input from the user requesting a session with a representative; selecting a representative based at least in part on the electronic document; providing information about the electronic document to the representative; and establishing a connection between the representative and the touchpoint device.

主权项

1. A computer implemented method comprising:
receiving, by a server transmitted from a touchpoint device, identification information for a user; presenting, by the server to the touchpoint device, a webpage for display to the user; receiving, by the server from a touchpoint device, an input from the user requesting a session with a representative based at least in part on the subject matter of the webpage; routing, by the server to the touchpoint device, the request for the session to a computing device of a specialized representative from a plurality of representatives based at least in part on subject matter of the webpage; transmitting, by the server to the computing device of the specialized representative, the identification information and the webpage; and establishing, by the server, a network connection between the computing device of the representative and the touchpoint device for a videoconferencing session between the representative and the user.