USING DIFFERENT CONNECTIVITY CHECKS TO DETERMINE CAUSES OF CONNECTIVITY ISSUES

摘要

Connectivity is tested using different locations and contexts selected from different possible failure zones. The failure zones may include: client failure zones; Internet failure zones; and online service failure zones. The results relating to different connectivity tests performed using the different failure zones are correlated and analyzed in an attempt to determine a root cause of the connectivity issue. For example, the root cause may be determined to be a configuration problem of the client, a problem with the client's networking equipment, an ISP problem, an Internet backbone problem; a problem of the online service, and the like. Different contexts may also be used when performing the tests. These results may be compared to the other connectivity test results. The results from the tests may be provided to the client experiencing the problem. Aggregated test results may also be used to detect service wide issues and trigger an alert.

主权项

1. A method for analyzing connectivity issues between a client and a service, comprising:
performing a client connectivity test between a client location within a client failure zone to a service location within a service failure zone and receiving client connectivity test results; performing an outside connectivity test between a network location within the Internet failure zone and the service location within the service failure zone and receiving outside connectivity test results; automatically analyzing the client connectivity test results and the outside connectivity test results to determine a possible cause of a connectivity issue; and displaying the possible cause of the connectivity issue.