Methods and Apparatuses to Identify User Dissatisfaction from Early Cancelation

摘要

In the present disclosure methods and apparatuses for identifying web page transactions causing user dissatisfaction is presented. The description disclose method steps and means for determining at least one network characteristic for all transactions associated with a web page and said user, determining a network characteristics function dependent on said at least one network characteristic using the transactions not associated with cancellations and for each cancelled transaction determining a value indicative of if said cancelled transaction was a result of user dissatisfaction by comparing said at least one network characteristic for said cancelled transaction with a value derived from said network characteristics function.

主权项

1. A method for identifying web page transactions causing user dissatisfaction, the method comprising the steps of:
determining at least one network characteristic for all transactions associated with a web page and said user, determining a network characteristics function dependent on said at least one network characteristic using the transactions not associated with cancellations, for each cancelled transaction determining a value indicative of if said cancelled transaction was a result of user dissatisfaction by comparing said at least one network characteristic for said cancelled transaction with a value derived from said network characteristics function.