| 摘要 |
<p>Disclosed is a computer system (100) to perform a method to assist a dispatcher (104) when communicating with a caller (118) via telephone (116) regarding a medical emergency of a patient (117). The system (100) includes a processor, an input device in electrical communication with the processor, an output device in electrical communication with the processor and a memory (107) in electrical communication with the processor. The memory (107) has stored thereon an emergency dispatch protocol (108) including a plurality of pre-scripted interrogatories for the dispatcher (104) to ask the caller (118) to generate an emergency dispatch response and a diagnostic tool (122) to assist the dispatcher (104) in guiding the caller (118) to obtain information that can be used by the diagnostic tool (122) to determine a likelihood that the patient (117) has meningitis. The diagnostic tool (122) is configured to present to the dispatcher (104) a user interface with questions for the dispatcher (104) to vocally relay to the caller (118) over the telephone (116) to guide the caller (118) in identifying signs and symptoms that the patient (117) has meningitis. The interface also has one or more input components associated with the one or more questions that receive dispatcher-entered input indicative of caller-relayed information concerning the caller (118)’s observations of the patient (117). These observations include signs and symptoms that indicate whether the patient (117) has meningitis. The caller-relayed information is then vocally relayed over the telephone (116) to the dispatcher (104).</p> |
