SYSTEM TO FACILITATE COMMUNICATION WITH CASINO EMPLOYEES AND PLAYERS AND TO LOG DATA RELATED TO EMPLOYEE WORK

摘要

Embodiments of the present invention are directed to a method for dispatching a person to a location in a casino to respond to a request for service at the location. A listing of persons who may be dispatched to various locations is stored on in a database. At least some of the persons are associated with a primary qualification for the type of service that he or she may provide. A communication on a network of gaming devices is received indicating that service is required a particular location. A signal is automatically sent to a wireless device carried by a person having an appropriate qualification to provide the service. Player tracking data is also sent to permit the provider to personalize the service.

主权项

1. A method for dispatching a person to a location in a casino to respond to a request for service at the location comprising:
creating a listing of persons who may be dispatched to various locations to provide service; associating with at least some of the persons a primary qualification for the type of service that he or she may provide; monitoring a network of electronic gaming machines; detecting a communication on the network indicating that service is required at the location; automatically assigning a person having an appropriate qualification to provide the service; and automatically sending a signal notifying the person of the need for service.