System and Method for Live Voice and Voicemail Detection

摘要

A computer system for processing audio on a call having a processor in communication with non-volatile memory having code for converting recorded audio into a vector, comparing the recorded audio vector with a plurality of audio vectors and generating a comparative match number for each comparison, identifying a closest audio vector having a highest comparative match number above a predetermined threshold match number, connecting the call to an agent when the closest audio vector is designated as live-voice.

主权项

1. A computer system for processing audio on a call, comprising:
a processor in communication with non-volatile memory, the non-volatile memory comprising: code for detecting audio on the call; code for recording audio on the call and converting the recorded audio into a vector; code for comparing the recorded audio vector with a plurality of audio vectors stored in a database and generating a comparative match number for each comparison, where each of the plurality of audio vectors is designated as live-voice or pre-recorded; code for identifying a closest audio vector having a highest comparative match number above a predetermined threshold match number; code for connecting the call to an agent when the closest audio vector is designated as live-voice and storing the recorded audio vector in the database with live-voice designation; and code storing the recorded audio vector in the database with pre-recorded designation when the closest audio vector is designated as pre-recorded.