HUMAN-TO-HUMAN COLLABORATIVE SESSION REQUEST QUEUE PROCESSING

摘要

Embodiments of the present invention address deficiencies of the art in respect to queued requests to establish human-to-human collaborative sessions and provide a novel and non-obvious method, system and computer program product for managing queued requests to establish human-to-human collaborative sessions. In one embodiment, a human-to-human collaborative data processing system can be provided which can include a messenger configured for coupling to other messengers. The system further can include a queue of incoming session requests to establish respective human-to-human collaborative sessions with requestors associated with the other messengers. Finally, the system can include queue management logic enabled to order the session requests in the queue according to queue rules coupled to the queue management logic.

主权项

1. A human-to-human collaborative data processing system comprising:
a messenger executing in memory of a computer, the messenger configured for coupling to a plurality of other messengers; a queue of incoming session requests to establish respective human-to-human collaborative sessions with requestors associated with said other messengers; and, queue management logic executing in the memory of the computer enabled to prioritize the incoming session requests in the queue of incoming session requests according to queue rules for prioritizing the incoming session requests by applying one or more queue rules to the incoming session requests, weighting said applied queue rules and, computing a priority for each of the incoming session requests based upon an outcome of said weighted, applied queue rules, to present the prioritized incoming session requests configured for selection in a graphical user interface of the computer before acting upon the selected one of said prioritized incoming session requests to establish human-to-human collaborative sessions, a requestor enabled to select one of said prioritized incoming session requests from the graphical user interface of the computer, to select multiple ones of said prioritized incoming session requests in the graphical user interface, and to assign a dequeuing action for said selected multiple ones of said prioritized incoming session requests.