| 摘要 |
PROBLEM TO BE SOLVED: To perform reallocation in order to meet a deadline even when a new incident occurs.SOLUTION: In the incident management system, if a new incident occurs so that the number of incidents already allocated by an allocation table generation unit 11 to a person in charge exceeds an average multiplex number of the person in charge stored in an achievement DB 8, then an incident DB 6 is searched for an incident that has not been dealt with and has the longest time to a deadline, it is determined on the basis of the achievement DB 8 whether the searched incident with the longest time can be allocated to a person who is not in charge of and is able to complete the searched incident with the longest time and has a maximum multiplicity, the searched incident with the longest time is allocated to the person with a maximum multiplicity, and the new incident is allocated to the person to whom the searched incident with the longest time had been allocated. |
