Data privacy for smart services

摘要

Techniques are disclosed for hiding sensitive information from a provider of support services. In one embodiment, a first network device determines that network device information includes non-sensitive data and sensitive data. In response to the determining, the first network device generates mapping data that maps dummy information to the sensitive data. The first network device generates output data that comprises the non-sensitive data and the dummy data and sends the output data to a second network device. In other embodiments, the user may select the network parameters that are sensitive. The first network device may also receive first report data from the second network device that identifies a network problem and includes the dummy data and generate second report data by using the mapping data to replace the dummy information with the sensitive data.

主权项

1. A method comprising:
determining, at a first network device, that network device information collected from a particular network device includes first non-sensitive data and sensitive data; in response to the determining, generating mapping data that maps dummy data to the sensitive data; generating first output data that comprises the first non-sensitive data and the dummy data; sending the first output data to a second network device; receiving a first report file, from the second network device, that includes first support information for the particular network device and the dummy data; based on the mapping data, replacing, at the first network device, the dummy data in the report file with the sensitive data; after receiving the first report file, sending, to the second network device, second output data that comprises second non-sensitive data for the particular device, different than the first non-sensitive data, and the dummy data; receiving a second report file, from the second network device, that includes second support information, different than the first support information, and the dummy data; based on the mapping data, replacing, at the first network device, the dummy data in the second report file with the sensitive data.