| 发明名称 | System and method for deep dialing phone systems | ||
| 摘要 | An independent communications system (ICS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a interactive voice response (IVR). The IVR includes multiple nodes and the ICS is adapted to connect to a particular node in the IVR. | ||
| 申请公布号 | US8908847(B2) | 申请公布日期 | 2014.12.09 |
| 申请号 | US200912400968 | 申请日期 | 2009.03.10 |
| 申请人 | FonCloud, Inc. | 发明人 | Berger Shai;Bigue Jason P. |
| 分类号 | H04M3/42 | 主分类号 | H04M3/42 |
| 代理机构 | GrayRobinson, P.A. | 代理人 | Napolitano Carl M.;GrayRobinson, P.A. |
| 主权项 | 1. An independent communication system (ICS) used in a transaction between a waiting party and a queuing party, the queuing party having an interactive voice response (IVR), the IVR having a plurality of nodes, the ICS operating independently of the queuing party to receive a request from the waiting party to connect to a particular node prior to the transaction taking place, and to facilitate connecting the waiting party to the particular node in the IVR using DTMF tones, voice cues, and software commands in combination with an IVR map that is separate from the IVR of the queuing party to navigate to the particular node in the IVR independently from the queuing party. | ||
| 地址 | Toronto CA | ||