PROVIDING ENHANCED CUSTOMER EXPERIENCES

摘要

Methods, systems, computer-readable media, and apparatuses for providing enhanced customer experiences are presented. In some embodiments, a computing device may receive information about a mobile device detected within a predetermined distance of a retail location. Subsequently, the computing device may determine, based on the received information, an identity of a customer using the mobile device. The computing device also may determine one or more needs of the customer based on the identity of the customer. Thereafter, the computing device may generate routing information for the customer based on the identity of the customer and the one or more determined needs of the customer. In some instances, determining the one or more needs of the customer may include predicting at least one need of the customer based on at least one of customer product information, customer presence information, customer history information, customer account information, and customer profile information.

主权项

1. A computing device, comprising:
at least one processor; and memory storing computer readable instructions that, when executed by the at least one processor, cause the computing device to:
receive information associated with a mobile device detected at a banking center, the mobile device being used by a customer of a financial institution operating the banking center;determine, based on the received information, an identity of the customer using the mobile device;determine, based on the identity of the customer using the mobile device, one or more needs of the customer associated with the customer's visit to the banking center; andgenerate routing information for the customer based on the identity of the customer and the one or more determined needs of the customer, the routing information including information specifying at least one individual at the banking center for the customer to meet with during the customer's visit to the banking center.