DISCOVERING TASK DEPENDENCIES FOR INCIDENT MANAGEMENT

摘要

A method for resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket.

主权项

1. A method for resolving incidents occurring in managed infrastructure, the method comprising:
generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution; generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution; obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure; and inferring a ticket dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket.